Poorest customers service, spoke to Sophia this morning and she answered the phone like she hates her job! her knowledge of my question were unanswered and when ask to speak to a manager she said “she was very busy” I’m sorry your office open at 8am and I called at 8:07am and I informed her I can wait she keep rushing me off the phone.
This is husband's Dr.s . They are WONDERFUL!! We had a different Dr. last year and this staff is NOTHING like them! They are caring and kind. A HUGE DIFFERENCE!! I really can't say enough about Dr. Lopez and Dr Jacques! I would recommend them to anyone!!
Amazing clinic, as well as staff they are always so helpful & work with you when in need of appointments! Dr.Laura has been nothing short of amazing & have known her about 12+ years!
La atencion fue muy buena de las recepcionistas paramédicos y doctora ,siempre resolvieron todas mis dudas , y me sentí muy cómoda de todas maneras los recomiendo tanto como por precio y por calidad
My son is 16 months old. I was told by the doctor here that he has too many issues. I've asked for a specialist since he was a month old and Dr. Anderson has refused to help. Since my son was a week old he stays awake 3 or 4 days at a time and he's starting to have issues that could have been prevented if she had gotten him help sooner but she kept telling me it was normal. Don't take your kids here.
The best for your immigration needs and everything else.Dr Luz Lopez, Delia and Yesenia were a pleasure to work with. Will be going back for other needs!Thank you so much
The staff at Ohana Kids and Family Kare are very friendly, and the providers truly care about their patients and their health. Doctor Lopez is not only there to prescribe medication but rather to treat a patient effectively and then prescribes medication accordingly. She takes the time to give every patient their proper care instead of seeing them quickly and just sending them home with medication. Ashley Hicks does an excellent job in assessing all the patients’ symptoms and really cares about alleviating them in a way that suits every patient individually. She asks all the necessary questions to obtain a proper diagnosis, and she dedicates enough time for every patient, which satisfies all their health needs and addresses all of their concerns. The staff at OKFK are a true representation of what healthcare should look like for everyone.
El trato y la atención en Ohana fue espectacular gracias por tan excelente servicio mis amistades también vienen aquí y siempre se han llevado una grata experiencia gracias por todo
I have only to say that this place is unreliable, unorganized, Very poor record keeping. I am not going to give details due to the fact I am taking my complaint through the proper channels and chain of command. When addressing my issues I was met with excuses, and no accountability ,and I must say it is Absolutely thee worst experience in health service I have received in all of my 48 years of life.
La Dra Seilly Cabrales la recomiendo por su buen servicio que nos presta a uno como paciente, es dedicada y comprometida, es un gusto para mí recomendarla, excelente servicio
Terrible experience and wasn’t even seen by anyone there. I waited 40+ minutes past my appointment time while every single person who came in after me was taken ahead of me. When the woman at the front counter went to check what was going on she came back up and said that they were coming to get me right then. Well once the person came to the door they called up ANOTHER woman who had just shown up and hadn’t been waiting maybe 5 minutes and I still was not called back so I ended up having to leave because I had a child to pick up. My appointment time was 10:45. By the time I left it was 11:35. Just unacceptable and a waste of my time. Will never go back.
This is a place you do not want to work for they don't do things properly when it comes to working with your schedule you work on their schedule and don't ask to take time to be able to take care of things in your personal life or you will no longer have a job with them.
manager delia was unprofessional, doesn’t know how to do blood work it felt like she blew my vein & had me waiting for too long. on top of that she was disrespectful . she needs to be retired she can barley walk .
I been coming to Ohana for several years and I am happy I was recommended this facility. I definitely recommend Dr. Laura, she is very caring and is very professional. She is very attentive to my children’s health, she is very patient with them. Just in general she’s always so caring to everyone and creates the welcoming, comfortable atmosphere and my kids enjoy coming here.
Me gusta venir a este lugar porque todas son muy amables gracias : me gusta el trato de mi Dra porque me explica todo muy claro y me siento segura Gracias ..
Ohana kids & Family is where I take my kids and see Laura Anderson and she’s the best love her she did see my first born and now myOther 2 kids as well she goes above and beyond she’s the best takes time to listen to your concerns ! And the receptionist Yesenia and Daisy are so nice and efficient as well they go above and beyond!! the girls on the back are very nice and friendly and answer all your questions when I come here they make me feel like family thank you !
We came here to do the imigration exams. . we told them we need it them asoon as possible. Three weeks after and still havent got my packets . been calling them. almost every they but always different excuses. worse part I called and they dont ecen know the status of pa packet .
I had a great experience with the staff and facility at the Baseline/Mesa location! They made room for my child as a new patient; same day for an urgent check up. The staff was efficient and accommodating. Dr. Klint Webb was knowledgeable and gentle and got my baby the treatment she needed to start feeling better.
I take all my 4 kids here, laura its an amazing doctor, the girls in front desk yesenia, daysi are very helpful and kind. I apreciated the girls in the back aswell there are so nice to my kids llunarelt and jennifer thank you for all your amazing work.
OMG what a great service this clinic,the clinic has great staff they are always helpful and answered all my question. I really appreciate Yesenia she’s really kind and helpful thank you Ohana clinic and its staff are amazing.
There is a reason I keep returning to this provider...I have been trying to get an appointment for Endo for over a week. I call an asked Sylvia if she could step in and help...Not only was she willing to help me..When she saw the Endo office was not being helpful, Sylvia actually took Friday and Monday morning calling all over the valley to find an office that could see me right away...That is NOT an easy task when dealing with speciality...Thank you so much Sylvia.~ Damon
I have been coming to this clinic since my son was born 6 years ago and it has been such a great experience! Silvia, Leslie, are so sweet, kind and polite. Anytime I need a last minute appointment they try their absolute best to always get them in. Dr.Webb has been amazing with my son whom is on the autism spectrum. Dr.Luz Lopez and Dr. Seilly Cabrales have been great to both of my daughters. I wouldn’t trust anyone else with my children’s health and wellness. Thank you everyone at Ok&Fk! 😀🙏♥️
Great experience, Bilingual services.Dr. Luz Lopez & Sardis D. Caises FNP-C. Are a great team.Appointments are easy to make & every one at the office is very professional.I really recommend you to go there.Una gran experiencia.Servicios médicos Bilingües.La Dra. Luz López y Sardis D. Caises FNP-C Son un gran equipo.Las citas son fáciles d hacer y todos en la oficina son muy profesionales.Realmente te recomiendo ir ahí.
Lesly , PA Seilly , y Klint Webb me encanta como son son muy amables con las personas siempre y en cuanto entras se siente la buena vibra de las buenas personas que son ❤️
This clinic was very welcoming for everything!! Check in was easy and friendly at the desk, and there was both English and Spanish speaking staff to help us out. Ángela López made sure I felt very comfortable and explained everything perfectly in both English and Spanish. Lesly, Seilly, Adilene were also very helpful during my checkup and definitely be back if needed!!
I have been coming to this doctors office ever since i was little girl , and now i get to bring my own babies. I love this place and the girls working at this office. Always helping me out and always doing their best to do so. Love Dr. Laura Anderson and her girls! Highly recommend this place.
My mom started bringing me here when I was a baby and now I am 24 bringing my own baby. I love the service here and the diversity. As a latina it’s important to feel comfortable and safe with health care, you will feel at home!
El doctor que revisa a mi hijo es muy amable y da un buen servicio, por un tiempo se fue y pensé en buscar otro pediatra.El a hora está de regreso y me alegra mucho por tenerlo como pediatra de mi hijo😊
The Ohana medical family has been taking care of my family since we arrived over two years ago. From the moment you arrive until the moment you leave, the service is phenomenal! Klint Webb and Seilly are great practitioners, Sylvia and Hector always make us feel welcomed, as do Lesly, Adilene, Blanca, and Alison. This is a great place for the entire family! So much so that I physically go there to make appointments and take care of administrative stuff, because they are so pleasant! Give them a try.
Mi experiencia mi experiencia con el personal médico de esta clínica ha sido como por casi 18 años aquí me atienden y me ayudan con todos mis problemas de salud y mis referidos con mis especialista todas las muchachas y las doctores y doctoras han sido muy amables y muy eficaces
My self and my kids are patient at Ohana Kids & Family Kare for about 6 years professional stuff and Dr. Laura Anderson the best. MIs hijos y yo somos pacientes en la clínica Ohana Kids & Family Care son muy profesionales y la Dr. Laura Anderson la mejor!!!!
definitely recommend this place ive been taking my son here for awhile and daysi is always so helpful at the front desk. dr Laura & the staff are very nice & profesional
Ohana Kids & Family Kare provides an excellente patient service! I've been loyal to this clinic for almost all of my children's medical care and to this day have received nothing but a friendly, welcoming, supportive staff. Dr. Clint Webb, Lesly, Hector, and all their wonderful staff are very professional and truly care about our needs. Thank you for all your dedication, God bless you all! 🙏🏻
I had an extremely amazing experience here. The staff is very welcoming, kind and helpful; llunarelt was so patient with my son it made it so much easier. I will definitely be coming back when needed!
Gracias por el servicio es muy bueno tengo a mis tres hijos aquí desde que nacieron siempre estádo con ellos siempre he tenido un buen servicio del personal gracias por sus atenciones
Muy bonita experiencia en atender a mi niña en sus controles y consultas, la Dra. Laura muy profesional, la señorita Yesenia siempre amable y cariñosa con los niños, muy eficiente en su trabajo, gracias a todo el equipo en general también que en su momento me brindo su apoyo.
I really like this office, very good doctors like Seilly and the people at the front desk are very kind like Lesly, they always answer all my questions 🙂
Me encanta este lugar la dra. (Laura) De mi hija es super amable y siempre nos atiende muy bien, en general el servicio de todos es muy bueno son muy atentos y serviciales
I came to pick up my packet for an immigration physical I had done. Alejandra M and Jeymily R., were super attentive and very polite. I appreciate how prompt and speedy the process was and for the great service they offer. I will definitely recommend to friends and family!
La mejor clínica para visitar.El personal me brindó unas atenciones maravillosas especialmente Silvia, la Dra Seily y Allison.Estoy encantadoMuchísimas gracias
Dr web is one of the most amazing dr I have ever had for my kids he’s always so patient with them and always pays attention to every single detail. I let no he always cares and make sure to go above and beyond for each one of his passions especially my kids he’s so nice to them they’re very good with him and that’s really hard for them to be around doctors due to an incident that he had and ended up in the hospital and makes it so easy for me to understand what’s going on, and he always step-by-step explained to me he goes above and beyond to make sure that he finds what is wrong with my child. He does extra precautions to make sure that that is exactly his diagnosis. He is one of the best doctors I have ever met. He deserves a raise. I don’t know what this man is amazing ps Matteo said he loves dr web ❤️
I loved my visit with Obama Kids and Family ! Jessica, Alejandra, & Xochitl were absolutely amazing and super kind and friendly !! This is a phenomenal place to go and get seen for your needs. Fast and efficient, especially if you go early. They actually care about the people who are walking in.
I had an appointment on June 13th, met with Sardis for knee pain she gave me an x-ray order and immediately I went to Simon Med to do the x-rays. Called Simon Med Tuesday June 20th and they stated that they faxed the x-rays results to the doctors office that same morning. I've been calling the doctors office since June 20th thru June 26th and per Jessica, the provider has been contacted to review the x-ray results and to call me to go over them, but no call yet. I understand I am not the only patient that they have but as a courtesy, a call an email or text will suffice the wait if they do not have time to contact as that information is provided to them at time of visit. Hopefully this review will help improve the customer service at their end.
New edit 1+ years: the front desk has gotten significantly better, it's always easy getting in touch and appointments scheduled same day or even rescheduled last minute. Klint Webb is amazing to this day at 16 months old with my son. His assistant Hector is THE BEST at giving shots, I refuse to use anyone else. I love this office.I'm a new patient, been bringing my first newborn son here to see Dr. Webb. So far I have only had good experiences. The doctor is very nice and knowledgeable, and my wait times have been considerably short. The office staff seems very nice as well and scheduling is always a breeze.Edit: I have had some trouble with the front office on getting a referral, was told I'd be called back that same day with one and its about 4 days later and I'll have to call tomorrow for it.They also scheduled my sons circumcision and charged for it, only to later (on the day of his appointment) tell me he was past their age limit and how to get a refund.But this review is about the front staff, who seem a little unorganized at time but still nice. Dr Webb is still phenomenal and I get bummed out when its a different pediatrician at our visits 😂
They were very professional and helped with the medical exam.Jeymily and Deliq were very patient and explain it all to me.Dr Sardis was really knowledgeable and made me very comfortable.Thanks so much !!!
Me and my friend are in 😍 w this place-since we pulled up!It starts w the front office ladies-Daisy & Jessica! Then we are always welcomed by Jennifer, our MA, who is on point! We finally met our PA, Laura Anderson & we decided we won’t be shopping around any more. I 1st brought my baby girl…& by the end of that appt, I knew I’d be there with my baby boy!Nothing but good things to say about those ladies! ❤️
My review is on Daisy. She works out of the clinic on 35th Ave. she is very uncaring for someone working in the healthcare industry. I had a tele appointment and she claimed she sent the link. I never received it and she refused to offer any solutions! When I ended up having to go into the office she didn’t even make eye contact. If she would’ve, perhaps she would’ve noticed I could not speak louder as I’m having difficulties breathing. At first I didn’t know that the person checking me in was the same rude person from the phone the day prior. She is not welcoming and definitely not caring. Does not fit the statement of what Ohana is stating to be.***update and change on review*** I received a phone call from Eduardo. He listened to my concern and took action. I appreciate the staff and Ohana clinic. This positive response has elevated my confidence in their interest for my health and comfort. My review is not meant to have a negative impact on the clinic. I highly recommend Ohana. Even more so now that they have proven with actions that they mean and stand by what say.Thank you Eduardo and the rest of the staff for excellent service.
I don’t recommend this place. I went in the office for immigration exam a few weeks ago. I recently received a lab bill from the bloodwork that Ohana ordered and considered “necessary”. I was taken 10 tubes of blood that day, not to say all my other friends went thru the same exam only needed 2. I noticed there were lots of diagnostics on the order are very hard to explain why is considered necessary for immigration exam, ie Vitamin D or B12 level. The PA who assessed my lab order, didn’t explain anything to me what to expect and I don’t think all the tests were ordered under good faith. At least I know those vitamin tests were not required for the exam. I’m yet to receive any response from the office.
I went to this location for I-693 medical examination and paperwork. It looks like the paperwork incomplete and it has been sent to USCIS. Due to incomplete paperwork, it ruined my green card application.I went to check again what to do further. But they said they are not doing any more paperwork for green cards. The question is, what to do for the incomplete paperwork given by Ohana.
Dr. Webb is AMAZING my kids have been seeing him since birth. He is professional and compassionate. I give him 5 stars. My review is only 4 because the front office staff is mostly a nightmare. I have called at 8am and someone answers to tell me everyone is booked. I've called since 7am and told no one answers the phone until 8am to make appointments. I've had 3 sick kids and told only 1 can get in even when all have fevers. I've had none of them get in at all and to call back tomorrow. I have called multiple times per day without luck and then told to make an appointment for the next day. School notes are a nightmare to get if they can't be seen. It would be awesome if the front office staff could be more professional and compassionate. If everyone got trained and had better telephone and scheduling skills the office would be perfect. The turnover is high for front office staff, but the quality of customers service is lacking so that makes sense. The MAs are awesome!
Helped us with completing our Form I-693 for immigration. Got an appointment the next day after calling and the front desk staff were all great and Dr Lopez was very nice too. Happy we picked them. A+++ experience
Dr Lopez is a two face doctor. She will say she can help you then discharge you secretly. Dr lopez and Sylvia ( medical assistant) are horrible people they laugh and call you a liar. Dr Lopez told me " everymonth is a different story ypu always have problems" at the time I was in probate and my grandfather just died. She has no idea what care is. The reason I was discharged is cause THE DOCTOR DIDNT WRITE MY CONTROLLED SCRIPTS CORRECTLY SO CVS KEPT CALLING. AHCCCS already has a record about her not being compassion to patients and my mothers care today with NP PENA lying stating she had to show up when they said a telahealth was enough. Then gaslight her for not being able to show up. Then refuse to prescribe just her albuterol and inhaler. This place was once nice. Also they never adbid by hippa by giving my mother my records when I never signed anything releasing my records. This place was horrible, from Ashley to Lopez to Sylvia to Pena. STAY FARR WAY FROM HERE
This is now my primary doctor after I fired a doctor I had been seen for the past 23 years. Dr Lopez has been incredibly caring and personal. She is very thorough in her handling of my medical needs. I feel fortunate to have found her.
I am beyond impressed with Dr. Luz López. Best experience! However I went recently and had an horrible experience with Licett Pena. She is so rude… I went for fatigue and she did not use the stethoscope with me or my child.
They are very unprofessional. I would rather go to Banner health or one of this large hospitals.I wouldn't recommend the nurse Liceett Pena.. she audibly chuckled when she delivered test results. She lacks people skills even though she works with patients everyday.You can't directly message your care provider. I've called and was told, I can't reach anyone the entire day. I wouldn't go back there again.I got a bill, and tried to make payment but that was a hassle too, their website was not working, calling to pay didn't work either and no one could figure it out. Just issues after issues..
Me siento estafada , fui a mi cita con la Doctora luz López y resulta q no estaba cuando se me aseguro que ella me atendería , me atendió otra q no creo que sea medico por que para todo le pedía opinión al joven que estaba con ella en la lapto . No fue capaz de darme un medicamento , hasta que lo consultara con la López ; entonces para que esta ahí .No se dejen engañar y exigan que les expliquen todo por que estas no mas no . La López ella si sabe .
I made an appointment online a week ago. We got to the practice and the reception (which was very kind and apologetic) explained the doctor was not in. She had called us twenty minutes before to tell us but we were driving to the office. I blame the Ops staff/doctor for scheduling appointments and not canceling further un advanced. We got 5 notifications of the appointment all verifying the appointment leading up. I have no idea how this can happen when. You seemed to have the appointment validated so many times.
I do NOT recommend this office. My son had a concaved ribcage. This doctor not once called me back so I could get a referral to a specialist. They did not ever care when I requested fax number to have his records sent to a different doctor. Very discriminatory office being they appear to only care about some children but not others who could be in a life or death situation. I may report them to DPS as my child could be harmed btly their lack of care at all.
I am very satisfied with the service here. I appreciate the Spanish-speaking staff and the quick availability. The providers and the rest of the staff take their job very seriously and are always willing to help their patients. I’m very grateful I came to this office.
The staff at Ohana are very kind and incredibly patient-friendly. The service is great, and I can tell they truly care about their patients. The provider is very knowledgeable and I am truly happy to have come here.
Very clean office, I was seen by Doctora Luz Lopez she was amazing very professional. And thanks to the friendly receptionist Angie for helping me check in and making my first time there wonderful! Definitely recommend Ohana Kids & Family Kare.
I feel the doctors there not listen to my mom but a also listen to me. The doctor spends the time to give an accurate diagnosis instead of sending me away with meds. The office staff are very friendly and helpful.
Ohana Kids is a place where you can go with your whole family and know that the providers care about your treatment and medical care! They also provide such great care, time, and attention to my family’s needs and they really live up to their name of Ohana being family.
I do not usually write reviews but I have been so impressed with my doctor PA Laura (Ashley) Hicks. I have never had a doctor be so attentive and compassionate. She asked so many questions and was able to get to the bottom of my problems when others I have seen spend maybe 5 minutes in the room and therefore haven't been able to help me. I have sent my parents, friends, extended family to her and they have all loved her, too. I heard she left the practice briefly but then saw she was back which makes me very happy. I would rather keep the same PCP because I think you get better quality care this way. I did not really connect with the other doctors I have seen there and I do wish their staff was more organized and efficient. My previous MA Adrianna was great but I think she left now too. I will continue to go to this clinic as long as my doctor is there because it is literally the best care I have ever received. I would recommend Ohana to others and routinely refer family and friends there.
The first doctor that I had that I felt like had genuinely listened to my worries and gave me guidance on where I was going with my health and mental well being, not to mention the staff went the distance to help me make sure I was in network. Very attentive, very caring, very helpful, from every member of the staff at this location.
The team at Ohana are fantastic. I've had my rapid testing for Covid done here and they always friendly and accommodating! Can't say enough good things about them.
I love our new doctor me and my son go to Ashley and shes so nice and asks lots of questions to make sure she gets it right. Will be going to her instead of my sons pediatrician. Recommend her for sure. Only issue is the nurse couldnt find my vein to draw blood and my OB does it perfect everytime
Literally the best team . They have made things simple and fast for me and my family . I’m satisfied with the care here. I have a child with special needs and they have done their best to be accommodating.
Poorest customers service, spoke to Sophia this morning and she answered the phone like she hates her job! her knowledge of my question were unanswered and...
Every time my family has came here - it takes over an hour to be seen. When the provider comes into the room, they ask what we're there for instead of...
Awesome! Dr. Lopez TAKES THE TIME to sit and talk with you. She has to be one of the most patient, caring docs I've had the privilege to have. It's just...
I have loved my experience with Ohana and routinely recommend it to my friends and family. My doctor PA Laura Ashley Hicks at the Greenway location is amazing.
I just switched over to Ohana because i was unhappy with my daughters pediatrician and what a breath of fresh air! The staff was extremely friendly and...
I'm livid with this place. I really gave them the benefit of the doubt, I'm an understanding and patient person but I can't deal with the inconsistencies,...
Dr Luz López is the best! Wow she is so kind, knowledgeable and wise. She supports a more natural and holistic approach if that is your decision. We all...
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