Mon – Wed 7:00 am – 7:00 pm Tue – Thu 7:00 am – 4:00 pm Fri – 7:00 am – 4:00 pm Closed on Weekends
6211 N 35th Ave Suite #3 Phoenix, AZ 85017
Mon – Wed 7:00 am – 7:00 pm Tue – Thu 7:00 am – 4:00 pm Fri – 7:00 am – 4:00 pm Closed on Weekends
3305 E Greenway Rd Suite #6 Phoenix, AZ 85032
Mon – Wed 7:00 am – 7:00 pm Tue – Thu 7:00 am – 4:00 pm Fri – 7:00 am – 4:00 pm Closed on Weekends
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Ohana Kids and Family Kare
Based on 133 reviews
Ohana Kids & Family Kare
23:44 19 Apr 21
This was my first time visiting this office I usually go to their other doctors office. I was seen by doctor Laura Truax and she had the worst bedside manner I have ever experience. Laura did not have any compassion what so ever for what I'm going through. She treated me like I was such an inconvenience and when I ask her to please contact my PCP in the other doctors office for more information she roll her eyes and walk out of the room. Not knowing what she was doing I walk out of the room and ask to talk to someone else. Laura saw me and ask to wait, when I told her that I didn't want her seeing me, I was introduce to her supervisor and Laura walked by and roll her eyes again. At this point I was so frustrated that I began crying because she did not attempt to help me at all. The supervisor stated that I would received a call to resolved this situation but I didn't receive any calls. They didn't take my concerns seriously by far the worst experience I will not be going back or advised family&friends to go.
18:54 18 Mar 21
We love this pediatrician so far! I’ve brought my two kiddos (11 months and 6 years) there twice now, once for a sick child visit and once for a well child check up. The well child check up was quick and easy. They administered my babies shots in a companionate and professional manner. My 6year old had a rash that day and was a little weary of showing her belly to her new doctor, but the doctor was very patient and waited until she was 100% comfortable.At the sick child visit they listened to my concerns, validated them and made sure both my kiddos were taken care of.We went to a Banner clinic for the longest time before this and I was looking for a more personal/family oriented setting and that’s exactly what I found here! Give them a chance!
16:04 23 Feb 21
Will not be my primary doctor VERRY rude employees pushy doctor and never called back for my results still till this day 0 STARS NEEDS BETTER MANAGEMENT
17:44 12 Jan 21
16:14 12 Jan 21
My family and I have had a great experience with Dr. Luz Lopez. She is so kind, supportve and positive. She respects my family's beliefs. She listens to us. We dont plan to switch doctors. We truly recommend her. She suports a more natural and holistic approach. Nuestra familia ha tenido una gran experiencia con la Dra. Luz Lopez. Ella es muy positiva , amable y nos apoya mucho. Ella nos respeta y promueve alternativas naturales. La recomendamos.
14:12 21 Dec 20
Does anyone know if this place is still even open? I can’t seem to get ahold of anyone when I have called multiple times and left voicemails?
18:24 09 Dec 20
14:57 08 Dec 20
I’m livid with this place. I really gave them the benefit of the doubt, I’m an understanding and patient person but I can’t deal with the inconsistencies, the chaotic, unorganized mess with this office. We have been with them since February.My daughter and I caught a cold before Halloween, got covid tests(negative) got better and then my daughter got an ear infection like the next weekend. Normal. We got another covid test (better safe than sorry) then as well which was also negative. The weekend rolls on and we get to Tuesday.. She still has this gnarly cough, not sleeping but NO FEVERS. So I called her pediatrician office, told them all symptoms, told them about the cold, the ear infection etc.. they told me we can come in and we can be seen. Next day, I take my daughter to her appointment. They tell me we have covid symptoms, we have to leave and do a telemedicine appointment which quite frankly, should have just been set up to begin with.. precautions, remember? They knew our symptoms already. Instead, I get to the appointment and then get lectured on how I was exposing them.. the medical staff who set my appointment up and TOLD ME to come in (also the same medical staff that came out and took our nose swabs) and said that our other two results could have “been false negatives.” I had a 3 minute video call with the doctor in the car (before my phone died because I was prepared to see a doctor not FaceTime one) and within that time she determined my daughters cough and runny nose had nothing to do with her prior cold or ear infection. We just may have covid. And that’s that. Got the call yesterday and what’s that? A THIRD NEGATIVE COVID RESULT. So NOW can my child be seen and treated for what’s actually wrong with her? I called to make her a next day appointment.. I need to make sure my daughter is healthy and okay, I waited for our third covid results and did what the office told me to do.. and she said she couldn’t get me in till Thursday!! I said no please my daughter needs to be seen by a doctor. At this point of course I’m getting attitude from the staff but I’m just trying to help my CHILD. They get her an appointment and she tells me “8:30 is all I have” that’s fine. Anything is fine. I said. I get a call this morning saying we missed our 7:15 appointment!!!!! NO I DID NOT. I get covid is shaking everything up but when you lose your patient care ability.. something has got to change. This was not okay. My daughters prescription wasn’t even sent until the next day after I called FOUR TIMES. Which is the second time a script for her was not sent in when supposed to be. This is not how a pediatrician office should be ran. Period. Figure it out so another mother doesn’t have to stress and cry for days because medical staff is treating her poorly and her child’s doctor won’t see them despite multiple negative covid results. UNACCEPTABLE.
Katie and Lisa Wenzel
23:27 04 Dec 20
They were very friendly and accommodating!Always great when I take my daughter!
18:31 03 Nov 20
I’ve been coming to this location for 5 years now they have changed the name and doctor and I actually like it more than the old one. Staff is very nice and welcoming. I’ll be coming here for a couple more years
Michael & April Maize
16:26 03 Nov 20
The team at Ohana are fantastic. I've had my rapid testing for Covid done here and they always friendly and accommodating! Can't say enough good things about them.
01:56 24 Oct 20
21:52 23 Oct 20
21:43 23 Oct 20
I did my immigration lab work here and the staff and Doctor were very attentive and informative. I would definitely recommend their service and I will for sure go back for any necessity of mine :)!
16:55 18 Oct 20
Keila Selena Lopez
17:56 16 Oct 20
Amazing staff! Always so polite and caring, Odalys at the front desk is so professional and kind. Cecilia is always so good to my daughter and the other gis as well! I have been coming here since my daughter was born and she’s now 5! Definitely recommend.
13:52 12 Oct 20
Todos las chicas son muy amables y la doctora Laura Anderson la mejor confió en ella al 100%
01:20 04 Oct 20
Dr. Lopez is very knowledgeable and professional. Her office is readily accessible and I have had no problems with any of my appointments or the service. She truly cares about her patients and makes sure that everyone has a great experience enough to make them want to come back to see her.
01:07 04 Oct 20
Very professional, efficient and positive medical clinic. The staff are friendly and caring. Dra. López took the time to write out a set of recommendations to get me on a path to a healthy life-style. I would recommend OHANA to anyone.
Artinessa Mae Lopez
17:05 03 Oct 20
Was pleased they were able to get a few of my medical concerns taken care of as well as my sons. But when it came to medication refills for my son they sent the wrong one to the pharmacy and kept having to call the pharmacy and the doctors office they assured me they fixed and it should be ready to pick up in a few hours. I called the pharmacy the next day and they never called it in. So now I have to have my son go 3 days without it because they didn’t do as they said they would.
20:41 21 Sep 20
I love our new doctor me and my son go to Ashley and shes so nice and asks lots of questions to make sure she gets it right. Will be going to her instead of my sons pediatrician. Recommend her for sure. Only issue is the nurse couldnt find my vein to draw blood and my OB does it perfect everytime
02:10 19 Sep 20
When I called today to schedule an appointment Adriana was very nice and found a great time that works for me. When I get there, Paulette was very accommodating and nice to assist me with the forms that I needed. Dr. Lopez is pretty specific with her check up which tells me that she’s an expert of what she does. Paulette got my blood and I’m a big baby when it comes to needles but she made it really easy and comfortable for me. I definitely recommend this clinic not only because they know what they are doing but also because they CARE.
22:29 11 Sep 20
Great service provided by the doctor and her staff. Even that for me was a long drive, it was worth it! Thanks Doc and Staff ( Cecilia and team)
16:34 27 Aug 20
21:14 11 Aug 20
I love dr. Laura Anderson. She's very informative and cares very much about her patients. My son was seen there when he was an infant and we just moved back to Arizona and the only person I went back to and trusted with my son is her.
22:51 10 Aug 20
Honestly, Horrible place I can't even believe i changed my insurance for this place. paid a higher premium to be able to see someone here. made TWO appointments both of which did not happen it was a virtual visit. i called to ask what happened and they said the DOCTOR GOT BUSY AND DID NOT HAVE TIME TO CALL! excuse me but do not book appointments that you can not keep not once but twice. SAVE YOUR MONEY THIS PLACE IS HORRIBLE
17:01 24 Jul 20
15:09 17 Jul 20
Don't waste your time. Dr. Lopez was not professional, rushed my visit and just did not make me feel welcome at all. The medical assistants were great, though. I was not happy that it was so hard to reach the office. I had labs done and then did not hear anything for 2 weeks. It took another week just for someone to answer the phone and speak with someone after leaving multiple voicemails. Not a great experience.
15:40 10 Mar 20
18:12 28 Feb 20
Have Had a good experience here, every time.
17:41 11 Feb 20
Very good doctor and the assistances are great they always treat you with respect and do their best to help you I trust them with my kids 100%👍
17:28 24 Jan 20
Literally the best team . They have made things simple and fast for me and my family . I’m satisfied with the care here. I have a child with special needs and they have done their best to be accommodating.
23:40 23 Jan 20
Gracias por el servicio es muy bueno tengo a mis tres hijos aquí desde que nacieron siempre estádo con ellos siempre he tenido un buen servicio del personal gracias por sus atenciones
22:39 23 Jan 20
Super nice doctor and staff! They have supper fast service and are very welcoming! They make you feel comfortable! I would definitely recommend to a friend!
17:37 17 Jan 20
Kids kare pediacteics is the best.Each time I go there the doctors are nice and polite, they take care of me,my brother and mom, and they are funny. I give kids kare pediatrics a 5 star because of this. And they never hurt me.
17:32 17 Jan 20
This doctors office is good I like them they are nice they give me good checkups and they dont hurt me
14:41 28 Dec 19
19:41 16 Dec 19
I took my daughter for a new patient appointment. The staff is not professional. The wait time was horrible. Dr. Luz Lopez walked into the room and didn't even introduced herself, she is not kid friendly at all! Save your money and insurance benefits and don't take your kids here!
22:39 29 Oct 19
20:00 29 Oct 19
16:18 15 Oct 19
I love my doctor here at kids care. Laura Anderson, and her staff is awesome. I have been coming to this location for some years now and she always cares about my health. The best doctor I have ever had. Thank you for your caring about my health. Highly recommend for this company. I gave this information out to a few people already. I wish I can make this a higher ranking star. But only gives me 5. If any one wants a good doctor come here they will take good care of you. I love my doctor and staff. 💜👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
18:52 10 Oct 19
18:48 19 Sep 19
Dr Laura Anderson the best!!
19:28 16 Sep 19
Everyone is so nice and gentle with my two girls! Doctor takes the time to listen and understand my concerns or questions😊
02:21 08 Sep 19
14:47 25 Jul 19
Dr. Carlos Lopez and Dr. Eva Gonzales are both Great doctors.
23:39 22 Jul 19
Dr Anderson is the best Pediatrician I have seen. She takes her time and give the best care to my child. I highly recommend her because she is really professional.
16:11 22 Jul 19
Me encanta el lugar , aparte que son muy amables y siempre tienen citas disponibles , estoy con ellos por años y seguiré ahí ❤️ muchas gracias por todo (Dr, López )
17:13 11 Jul 19
I went to my appointment sat in the waiting area for over an hour. I had to leave because waiting close to 90 min for an appointment is unacceptable. They collected my copay. I was instructed to reschedule and every time I try there is never a provider in the office, or I get the run around. I would go somewhere else and just avoid this office/company completely.
19:14 09 Jul 19
Its a wonderful place for my kids and they learn how to get fit and take care of them self. And the are wonderful nurses and doctor. Thats why I vive them dice stars.
19:22 27 Jun 19
Very family friendly and great staff 😃
Karla Hernandez, Fuentes
18:08 27 Jun 19
Great service .really friendly staff ! I usually have same day appointments.
14:40 26 Jun 19
I have no words to describe my experience through all these years I've been taking my kids with the best doctor !! doctor Laura and she has just been an amazing doctor !! She's very professional ,Considerate, Sympathetic, Understanding, Polite ,Amiable, Likeable , Helpful , Kind ,Charming One other things that I've notice about doctor Laura is that she's always smiling she has this amazing energy Thank you so much for all this year's that you have been taking care of my kids as their doctor and myself included thank you so much !!!!!
19:00 21 Jun 19
I love this doctors office they helped me a lot
18:19 21 Jun 19
Laura Andersen is the best pediatrician and pa I have ever came across. She gives the best care and I don't trust no one other then her to take care of my children and myself. We get the very best medical care here.
16:03 21 Jun 19
La doctora toma atención a tus preguntas y te explica todas tus dudas plus
00:28 21 Jun 19
Jose Santoyo is the only physician I will see at this practice. He is attentive and goes above and beyond to make sure you are heard and given the proper care and referrals. I appreciate everything he has done for me. There is one MA that is great at her job every time I come in. Always on her feet and ready to help patients. I highly recommend going to see Dr. Santoyo.
18:01 20 Jun 19
Today was my first visit and I really like this place. I met with Dr. Lopez and she was very thorough with the types of questions she asked to get down to the bottom of my symptoms. I will be returning as a patient regularly. Thank you to the beautiful staff of ladies as well for all of your help!
20:43 19 Jun 19
Great game place to bring your children to they attended you very well! Always have really great personality’s here. I recommend you to bring your family here!
20:31 19 Jun 19
This place is amazing and there so welcoming,nice,kind 😁
17:14 06 Jun 19
Amazing place, I would recommend this place to anyone. The staff is amazing and really nice as well. Went to other offices and there is no doctor like there is here. The doctor treated me right away and gave me all the medication I needed to get well as soon as possible. Highly recommend coming here!
21:34 26 May 19
Dr. Laura is an awesome doctor. Highly recommend.
23:16 13 Apr 19
03:18 15 Mar 19
I highly recommend this pediatrics they really know what they are doing, the staff is really nice and make the kids & parents feel welcomed, the doctor is extremely nice and she knows what she’s doing she goes the extra mile to help out my kids recommend this place 100%
23:46 14 Mar 19
The staff is so friendly and kind. I found a mass in my breast and went in for an appointment. After the doc saw me they immediately called around to find me an appointment to get an ultrasound and mammogram that same day. After it was determined I needed to have the mass removed the doc immediately found me a surgeon to go see the following week. I called them many times with different questions. They never got annoyed with me and were always empathetic and kind. I have Obama care so I wasn’t completely confident I’d be getting the best medical care but that was not the case at all. Highly recommended
23:57 12 Mar 19
16:21 08 Mar 19
I love this Doctors office, I have brought my child here since he was a NB & couldn't be happier with them. They are professional, friendly, and very helpful. The MA's are always there to help me with whatever I need, I highly recommend KKP to everyone they see kids & adults which is fantastic!
16:05 08 Mar 19
The staff is very welcoming.. I always walk out feeling good and important!! One of the best experiences at a dr's office!!
15:53 08 Mar 19
This pediatric office is one of the greatest in Mesa the nurses are spectacular and always have a huge smile on there face to greet us.I totally recommend this doctors office the doctors always will take care of you,and they will always make sure you leave here feeling better.I have been coming here since a baby,and they have always been a great part of my life.I hope the best for all these wonderful people they have such great personality’s.Well I hope that this office succeeds and stays amazing.
15:37 08 Mar 19
17:15 14 Feb 19
Ramón C. Rodríguez Hernández
16:56 31 Jan 19
18:23 28 Jan 19
Wish I could give zero stars, took my newborn here for first appointment only to find out everything they advertise is wrong, all the information on the website they have is false, completely unreliable.
21:30 27 Jan 19
I love Laura Andersen and this place. She has seen my son since he was 1 or 1 1/2 and this is the only place that I will take my son to get seen. She treats me and my son like family and that's how a place is supposed to be. The doctor and the staff know what they are doing and they are very professional.
18:07 04 Jan 19
I’ve let them screw so many things up over the course of a year taking my daughter here. I can’t even tell you how unprofessional they are. Moving on to a better pediatrician. I highly suggest no one go here.
18:44 20 Nov 18
Worst place ever. Came for a visit for my daughter dr. Look at her for 2 secound and just send her to er saying her oxygen was low at a 94 .Went to er and my daughter oxygen lvl was at 100 .. It was such a waste of time and money . Would not recommend this place to no one.
17:13 10 Oct 18
She kissed my baby... All doctors say to never let ppl kiss on your kids ... This doctor must have missed the memo! She. Kissed. My. Baby. And she had on lip gloss! 🤦🏿🤦🏿🤦🏿
23:42 15 Aug 18
17:40 13 Aug 18
20:36 08 Jun 18
Very professional and address all of the problems
13:06 06 Jun 18
Very family friendly doctor's office
19:32 26 Apr 18
they dont even deserve a star. they dont know what they are doing at this office.
14:34 27 Mar 18
My kids and I love this doctors office doctor Carlos lopez is the best
20:37 27 Feb 18
Find a different doctor! These people don't have a clue what they are doing. Can't even schedule appointments correctly. Gross office there staff is rude. Most disturbingly a former NICU baby was denied a special diet and forced to go hungry because the doctor was to lazy to do there job and fax a paper to WIC. Worst practice in Arizona.
21:58 21 Feb 18
He venido aquí todo el año anterior , con mi aseguranza, y no me habían pedido ningún co pay, resulta que hoy tengo una cita que estaba esperando y la señorita de enfrente me pide co pay , si en mi aseguranza clara mente dice que no tengo co pay, porque me lo esttan pidiendo, RECOMENDACIÓN PARA ESTA CLÍNICA ANTES DE HACER PERDER EL TIEMPO A NKSOTROS LOS PACIENTES INFORMENSE MÁS, ASERCA DE LAS AZEGURANZAS , NO RECOMKENDO ESTÁ CLINICA.
15:48 31 Jan 18
18:54 09 Jan 18
I've been trying to make an appointment here for several months the receptionists seem very unprofessional, I was on hold for a very long time while I heard them chatting, laughing and eating food, when she finally came back to the line she couldn't answer any of my questions, they didn't have a set schedule for the following week to set an appointment and they were out of vaccines, when I asked more questions of why or when they would be getting them in all she could say was I don't know. A month later I call to see if they have any vaccines and this location didn't answer, like usual so you get transferred to another location, the Mesa location is also out of vaccines and said all the locations do not have vaccines only after asking what insurance I had, she said basically if you have private insurance they can help you but if you have CHIP or AHCCCS they don't have any vaccines but will refer you to go to the county department office, I will never use them again, awful company! Also Google says they are open 8-5 but they are not.
21:57 07 Sep 17
Tania Cerda Ibarra
21:14 30 Aug 17
I wouldn't recommend to anyone. The service there is not good or welcoming.
17:02 29 Aug 17
Got to be the worst pediatric office in the East Valley. Very unsanitary practices. Sneezing, coughing, without washing hands. Half of the staff is impossible to understand. The only decent doctor, dr. Webb, is no longer there. Send out bills more than a year later. Do yourself a favor and don't even attempt to give this office a try.
00:47 26 Aug 17
14:51 25 Aug 17
This is the closest to my home, so I wanted to try them, I was a little bit afraid because of some the reviews here, but so far I've been there 4 time and it's always a speedy process, I would spend 20mints to 30 there and I'll be done, I'll get my chilled checked out and will get all the info I need and I'm out, and that's all what I need, I'm not looking for fancy treatment or what ever. And for that this place deserve the 5 ⭐️⭐️⭐️⭐️⭐️
17:06 21 Aug 17
13:36 09 Aug 17
19:50 04 Jul 17
17:12 12 May 17
Was a Great experience.Dr.Laura Andersen is Awesome!! Staff is great..Thx for taking care of my son.I recommend to anyone.
10:12 29 Apr 17
Muy buenos doctores
16:34 20 Apr 17
20:51 08 Feb 17
I'm taking my two kids here since they were born and this doctor's office used to be really good and I still like the physician's assistant there klint webUnfortunately, it doesn't really matter how much I like that one doctor when the rest of the staff seems to be terribleFor example they have, honest-to-god, failed to mark an immunization record correctly, causing me a couple of hours of back-and-forth between the doctor and my daycare which required it to be correct.Also for instance they will have policy changes and not notify you until you're back down there for the second or third time when they let you know they can't do somethingHonestly it takes a lot for me to give someone a one-star rating but it's just not worth it do not go here
15:04 24 Jan 17
I have been taking my children to Kids Kare Pediatrics the Baseline location since 2014. I had no complaints until recently. The last few months when I call to schedule appointments the person on the phone is always unfriendly and inconsiderate. Besides that the PAs are helpful and always answer any questions I have about my children's health.
19:53 10 Jan 17
I chose this pediatrician because when I called they actually answered the phones. No recording no attitue from an operator. After my child is born I call them 13 times in 5 hours and no one answered the phone! I was just calling to set an appointment, but what if my child was sick and I had a question? No one is there to answer not even a voice mail??!? Seems to jankey for me don't recommend to anyone
18:03 04 Jan 17
18:26 03 Jan 17
02:51 30 Dec 16
19:10 28 Dec 16
19:08 28 Dec 16
17:54 28 Dec 16
They can't get anything right! They made me wait there for 3 hours to receive shot records and told me they never got them from the last place come to find out they did get them that same day 10 mins after they faxed the record request! The day of kids first appoint they couldn't find one of my kids records! Unorganized rude the building looks filthy
21:22 23 Dec 16
Place is horrible.
23:03 15 Dec 16
They never told me my son was not up to date on his vaccines, nor did they tell me he was missing any until I asked them to update his shot record. They asked me if I brought him in at 9 months, which I did, as they told me he had bronchiolitus that appointment. The female doctor I saw also told me I need to be retracting my son, even though he is intact and the American Association of Pediatrics have also released info on intact care. Will never come back.
13:20 21 Nov 16
I love kids care pediatric, every time I go in thwy welcome me and ask me how all my kids are doing, not just the child that is being seen.
22:33 10 Nov 16
16:46 25 Oct 16
Su personal no es el adecuado ...se sienten muy prepotentes y el resivimiento muy malo ...nesesitan sonreir a las parsonas y no poner su cara de amargura.........mejorenlo......
13:26 25 Oct 16
13:43 14 Sep 16
23:11 22 Aug 16
The stuff in the front office are real rude! I try asking a question and they get all mad!
18:37 26 Jul 16
Tarda mucho la espera
13:40 07 Jun 16
22:45 12 Apr 16
03:31 23 Mar 16
16:50 18 Mar 16
Always a good experience. Wife loves taking kids here
16:44 18 Mar 16
15:29 18 Mar 16
I love the staff and Dr. Hulali! He is great with both of my girls. We went to another pediatrician before him and my daughter was always scared of him. She loves Dr. Hulali and even asks to see him when she isn't sick. They are friendly and always get us an appointment in a timely manner. Thank you for the great care of my girls!
14:12 18 Mar 16
13:41 18 Mar 16
We love Dr hulali he is great with my kid's and staff are friendly... very helpful.. I would recommend them
13:37 18 Mar 16
I love kids kare pediatrics the staff and Dr. Hulali are efficient and very friendly.Anytime I've called because my kids are sick we get an appt. either that day or the following day. Thank you for the great care of my children!
19:38 07 Mar 16
I've been bring my boys here for over a yr.. And i love it.. They get right to what needs to be done.. If i gotta wait it's worth it cause it's dealing with my kids health.. Never had an issuse there.. Yea gotta wait sometime in the waiting area but that's most places.. Waiting is never an issuse for me.. If u are new there expect to wait awhile... Like i said I'm glad a friend of mine told me about this place very pleased with this place.. Gonna keep bring my boys here.. Sorry some of u people don't feel that way..
22:17 19 Feb 16
18:25 30 Oct 15
My daughter was supposed to be a new patient at this location. I signed in at 10:23 am. I told the lady at registration that my daughter was a new patient and I her appointment was at 11. She just told me to sign in and take a seat. I waited 30 minutes until they transferred us to the other waiting room. I told the lady at regristration from the waiting room we were transferred to that my daughter was a new patient and I had an appointment. She told me to hold on and answered the phone. It was already 10:56am & I still hadn't been helped even though I was standing right in front of the regristration spot. There were about 7 girls back there and none of them helped me. My fiance asked as to why they moved us from the first waiting area and one of the girls said that all of the other girls had gone to lunch. Which is understandable. I waited another 10 minutes and still no help. At this point I was very upset. I understand it's Friday and that they already had patients waiting but almost an hour of absolutely no help is pretty ridiculous. There were 7 girls back there. Like 3 were on the phone and the rest were just standing around. Going there was a waste of time.
04:35 09 Feb 15
One star only because zero stars isn't allowed to post a review. Not told when someone different is going to see my son. I stayed with this office for Clint Webb to see my son, several times it was someone different. That is somewhat dealable what is not is I go in and my child is diagnosed with RSV and an ear infection. This appointment was at the end of the day. We were given a breathing machine to take home with us and were expecting to pick up meds at our local drug store. We are first time parents and at the time, just a month ago, our son was 6 1/2 months old. The thought of our son not being able to breath properly on his own scared the heck out of us. Well guess who didn't call in the meds? Kids Kare staff. I drove back to office in tears someone was still there to help me and my son. Nope. There's no afterhours. Luckily while out of desperation pressing numbers while calling that location I was miraculously connected to the Thomas location where I spoke to someone who was going to "see" if they could get a hold of Mr. Webb. They failed to mention they were closing momentarily and within a few minutes they were closed and had no idea if my baby was going to get the help he needed. As a mother I was beside myself my baby will be forced to suffer because of the carelessness of Kids Kare Pediatrics. We finally got a call from Mr. Webb around 715 that evening and my son got his meds that night. What a nightmare. Stay away from this place. Staff could care less when you walk in or out.
21:16 22 Apr 14
22:34 08 Aug 13
These comment got me off guard. I have been going there for over 6years and only had a problem once when i was late. Daisy's comment "I had an appointment this morning and got there 10 min late and the "dr" didn't wanted to see my newborn" i believe that when you are a new patient you must go 15min early as a courtesy to fill out paper work, so you being late is all your responsibility and no one else. It is our responsibility as parents to be on time if not then deal with the consequences. And the fact that there are no toys is probably due to the fact(i have seen this be done while waiting in the waiting room) that parents don't discipline their kids and tell them to respect property. The staff has always been friendly and nice as long as i follow my appointment time and am not late. The PA and medical assistants are always professional and like i said i only have problems if i'm late.....Don't be late and everything will go smoothly
02:48 31 May 13
just stopped in for info....they had a puppy behind the desk along with the receptionists children....she offered no information about her doctor, and encouraged me to cancel my appt at my current pediatrician and come to her practice. why would i do that when i was offered no information on their doctor's credentials????? ill go elsewhere.
02:23 15 May 13
So I had an appointment this morning and got there 10 min late and the "dr" didn't wanted to see my newborn because of that. But I've been there for 8 years and I've been always on time and had to wait for over 4 hours to get my children seen by them and the only time I got late they don't want to see my child, so annoying! !! Really dissappointed they don't even have patients and they just lost 4 more today with me! Suck place and did not recommend to anyone!!!!